frequently asked questions
What documentation do I need to bring?
Guests arriving at embarkation without proper documentation may not join the voyage and will NOT be entitled to a refund.
U.S. citizens taking "closed-loop" cruises are not required to have a passport, but will need proof of citizenship such as an original or certified copy of a birth certificate AND a government-issued photo ID.
Children are also required to bring proof of citizenship, and if 16 and over, a photo ID is also required.
Although a passport is not required for U.S. citizens taking "closed loop" cruises, we strongly recommend all guests travel with a passport (valid for at least six months beyond completion of travel). Having a passport will enable guests to fly from the U.S. to a foreign port in the event they miss their scheduled embarkation or to fly back to the U.S. if they need to disembark the ship mid-cruise due to an emergency.
Foreign nationals should contact their respective governments to obtain further details. For more information or to obtain a passport application, visit www.travel.state.gov or call the National Passport Information Center toll free at 1-877-487-2778.
What is Royal Caribbean's Automatic Gratuity Program?
The automatic gratuity is $13.50 USD, or $16.50 USD for suite guests, applied to each guest's SeaPass® account on a daily basis. Yes, the gratuity applies to individual guests of all ages and stateroom categories. Our daily totals are in the middle range when compared to competitors' suggestions. Any modifications or adjustments to your gratuities are required to be requested before you depart your cruise. Here's how it is shared between your onboard service team:
$6.10 - Dining Services
$3.45 - Stateroom Attendant
$3.95 - Other Hotel Services
$6.10 - Dining Services
$6.10 - Suite Attendant
$4.30 - Other Hotel Services
In the unlikely event that a guest onboard being charged the daily automatic gratuity does not receive satisfactory service, the guest may request to modify the daily amount at their discretion by visiting Guest Services during their cruise. Guests have the opportunity to adjust this gratuity at their discretion until the morning of their departure. Guests who have prepaid their gratuity won't see a daily charge during their cruise.
The automatic daily gratuity is based on customary industry standards. Applying this charge automatically helps streamline the recognition process for the crew members that work to enhance your cruise. We hope you find the gratuity to be an accurate reflection of your satisfaction and thank you for your generous recognition of our staff. Should you have questions or wish to adjust the amount of the gratuity, visit the Guest Services desk onboard by the morning of your departure from your cruise.
What to pack?
On the first day...
For the first day of your cruise, pack a small carry-on bag with your travel documents, a change of clothes, bathing suit, workout clothes, and any medications you may need. That way you don't have to wait for your checked bags to arrive in your stateroom.
Shorts, t-shirts, slacks, trousers, casual skirts, blouses and sundresses are all perfect during the day, whether indoors or out.
For lounging by the pool, pack two bathing suits (an extra suit in case the other is wet) and a pair of casual shoes (e.g., flip-flops, sandals, sneakers). You'll also need some casual shorts and a couple of t-shirts or a cover-up for getting to and from the pool areas.
If you're planning to visit our onboard fitness center, be sure to bring extra shorts, t-shirts and socks that you won't mind working out in - plus a pair of tennis or running shoes/sneakers.
There are three distinct types of evenings onboard: casual, smart casual and formal.
Suggested guidelines for these nights are:
5 Casual Nights: Sport shirts and slacks for men, sundresses or pants for women
2 Smart Casual Night: Jackets and ties for men, dresses or pantsuits for women
2 Formal Nights: Suits and ties or tuxedos for men, cocktail dresses for women
Remember, shorts, T-shirts, and bathing suits are not considered appropriate attire in the dining rooms at dinner. Casual dress dining is available nightly in the Windjammer Cafe. And be aware you'll also need smart casual attire for some of the specialty restaurants.
What not to pack?
For the safely of our guests, the following items are not allowed onboard and will be confiscated upon being found: Electrical Transformers, Coffee Makers, Candles, Irons, Illegal Drugs, Flammable Liquids and Explosives, such as fireworks. For security purposes, we also recommend not packing any valuables (such as jewelry) in your checked luggage.Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.
Can I bring liquor or non-alcoholic beverages (from home or from a port) onboard?
Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned.
Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing.
Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them.Note: All guests must comply with TSA guidelines for transporting liquids.
Is internet access available from the ship?
Yes, there are 2 options to stay connected while onboard.
1. VOOM Wireless Internet Access (Wi-Fi)
All you need is a wireless device with wifi capability.
2. Wired (iCafes)
Internet stations are available onboard, the location of which vary depending on the ship.
VOOM is available onboard all ships fleetwide. Prices for internet access vary and are subject to change. Log on to the to the network "royal-wifi" using your device, open your browser and follow instructions to log on.
Can I cruise if I am pregnant?
Royal Caribbean International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or cruisetour and do not meet this requirement, please contact your Travel Agent or call us at (866) 562-7625 and request a Resolution Agent.
How do I pay for onboard purchases?
All of Royal Caribbean International ships operate on a "cashless" system, meaning your boarding card, (also known as your SeaPass card), will be used as a charge card to make all onboard purchases. Normally to activate this SeaPass® account, most guests provide a credit card, (American Express, Optima, MasterCard, Visa, Discover and Diner's Club), to have these purchases charged to at the end of their cruise. Additionally, the SeaPass system may be activated with traveler's checks, debit cards with a Visa or MasterCard logo, or cash.
A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation. If you provided a credit card and there are no discrepancies, the amount will be charged to your account on the morning of disembarkation. If you have used traveler's checks or cash to activate the account, you will need to settle the account at the Guest Relations desk, (to either receive a reimbursement of the unused amount you originally left or to pay the balance of what you have charged over the amount of what you originally left).
We require guests to place a deposit if they are paying for their SeaPass account with cash. There is a $500 daily limit on cash accounts. Once the daily cash limit is reached, we will call the guest and inform the guest that the limit has been reached.
How do I pre-purchase drink packages?
Purchase fantastic wine packages and select the beverage packages you want before you board.
Advanced reservations using our Pre-Cruise Planner can be reserved online by CLICKING HERE 90 to 4 days before your sail date. If you are sailing in less than 4 days, you will need to make your reservations onboard.
Port of baltimore Address
South Locust Point Cruise Terminal
2001 East McComas Street
Baltimore, MD 21230
Port of Baltimore website
Directions to Port of baltimore
Traveling from the south:
- Follow I-95 North to Exit 55, Key Highway.
- From the ramp, stay straight on East McComas Street.
- The South Locust Point Cruise Terminal's entrance is on the right.
Traveling from the north:
- Follow I-95 South through the Ft. McHenry Tunnel, be sure to be in the right lane when going through the tunnel.
- Take Exit 55, Key Highway.
- Turn left at the traffic light onto East McComas Street.
- Follow the signs to the South Locust Point Cruise Terminal's entrance on the right.
Parking at Port of baltimore
Parking is approximately $15.00 per day (subject to change) and is payable upon entering the facility in the form of cash, Travelers Checks, Visa, MasterCard, or American Express.
*Rates are subject to change without notice.
Questions? Call Us:877 768 2784 ext. 114