frequently asked questions

What are the terms and Conditions for the cruise?

You may find the terms and conditions for the cruise by CLICKING HERE.

 

What documentation do I need to bring?

Proper travel documentation is the sole responsibility of the guest. Guests arriving at embarkation without proper documentation may not join the voyage and will NOT be entitled to a refund. 

All passengers traveling internationally are required to have a passport. All passports must be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. You will need to check with your consulate to verify all requirements. 

You are responsible for obtaining and payment of all visas and entry documents prior to travel, and for meeting all health and other requirements and any documents required by laws, regulations, orders, and/or requirements of the countries to be visited. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently.

Foreign nationals should contact their respective governments to obtain further details. For more information or to obtain a passport application, visit www.travel.state.gov.


What are onboard gratuities?

The on board crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crew members who serve you directly, such as Dining Room wait staff and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of our crew members are recognized and rewarded, a daily Hotel Service Charge is automatically added to each guest’s shipboard account. 

The daily Hotel Service Charge*, per guest per day, is:

The gratuity amount is $14.50 USD*, or $87.50 USD* for suite guests.

Gratuities must be pre-paid for the entire cruise at the time of final payment.  This prepayment allows G3 more flexibility to reserve group events and group dining room arrangements.

*The charges are subject to change without notice.

If the on board service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of each segment and/or voyage. The Hotel Service Charge is paid entirely to Royal Caribbean crew members, and represents an important part of their compensation. A 15% Bar Service Charge is automatically added to bar charges and Dining Room wine purchases. In terminals, airports, ports of call and on shore excursions, we suggest that you extend gratuities consistent with customary local practices.


What to pack?

On the first day...
For the first day of your cruise, pack a small carry-on bag with your travel documents, a change of clothes, and any medications you may need. That way you don't have to wait for your checked bags to arrive in your stateroom.

Onboard attire...
Shorts, t-shirts, slacks, trousers, casual skirts, blouses and sundresses are all perfect during the day, whether indoors or out.

For lounging by the pool, pack two bathing suits (an extra suit in case the other is wet) and a pair of casual shoes (e.g., flip-flops, sandals, sneakers). You will also need some casual shorts and a couple of t-shirts or a cover-up for getting to and from the pool areas.

If you're planning to visit the fitness center, be sure to bring extra shorts, t-shirts and socks that you won't mind working out in - plus a pair of tennis or running shoes/sneakers.

Dinner Dress

  • When you’re onboard, the right look will vary by venue. But here are a few types of suggested attire you will see, grouped by item.

    • Casual: Jeans, polos, sundresses and blouses are all the right amount of laid back. Please keep swimwear to the Pool Deck. Shorts are welcomed for breakfast and lunch.

      Smart Casual: Think of this as a step up from your typical dinner wear. Dress to impress with collared shirts, dresses, skirts and blouses, or pantsuits. Jackets, sports coats and blazers are snazzy and welcomed. 

      Formal: Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns. There is 1 formal night on this sailing.

  • Please note that bare feet are not allowed at any time in any venue and tank tops are not permitted in the Main Dining Room or Specialty Dining venues for dinner.


What not to pack?

For the safely of our guests, the following items are not allowed onboard and will be confiscated upon being found: Electrical Transformers, Coffee Makers, Candles, Irons, Illegal Drugs, Flammable Liquids and Explosives, such as fireworks. For security purposes, we also recommend not packing any valuables (such as jewelry) in your checked luggage.

Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned. 


Can I bring liquor or non-alcoholic beverages (from home or from a port) onboard?

Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned.

Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing. 

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them.

Note: All guests must comply with TSA guidelines for transporting liquids.

 

ARE THERE LAUNDRY FACILITIES ONBOARD?

For your comfort and convenience full laundry and dry cleaning service is offered onboard the ship. In your stateroom you will find laundry bags and price lists conveniently located in your closet.

Please note: For safety reasons, travel irons, steamers, and electric water heaters/kettles may not be used in your stateroom.

 

IS MY STATEROOM FURNISHED WITH AMENITIES THAT I DON'T NEED TO PACK?

All stateroom bathrooms are equipped with soap, shampoo, conditioner and a wall-mounted hair dryer. All ships in our fleet have at least one North American and one European outlet in every stateroom.

All staterooms have a safe for guests to utilize.


IS INTERNET ACCESS AVAILABLE FROM THE SHIP?

Internet access is available onboard for a fee. There are 2 options to stay connected while onboard.

1. Wireless Internet Access (Wi-Fi)
All you need is a wireless device with wifi capability.

2. Wired (iCafes)
Internet stations are available onboard, the location of which vary depending on the ship.


WILL I HAVE CELL PHONE SERVICE WHILE ON MY CRUISE?

AT&T Mobile Packages

Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging, messaging and data. Click here for complete details on plans and full terms and conditions.

Mobile Phone Service

Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. 

The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellular at sea”, “Ship Roam”or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.

For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com.
For questions about your service or about billing, please contact your home network customer service.


CAN I CRUISE IF I AM PREGNANT?

Royal Caribbean International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. A physician's "Fit to Travel" note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.


HOW DO I PAY FOR ONBOARD PURCHASES?

All of Royal Caribbean International ships operate on a "cashless" system, meaning your boarding card, (also known as your SeaPass card), will be used as a charge card to make all onboard purchases. Normally to activate this SeaPass® account, most guests provide a credit card, (American Express, Optima, MasterCard, Visa, Discover and Diner's Club), to have these purchases charged to at the end of their cruise. Additionally, the SeaPass system may be activated with traveler's checks, debit cards with a Visa or MasterCard logo, or cash.

A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation. If you provided a credit card and there are no discrepancies, the amount will be charged to your account on the morning of disembarkation. If you have used traveler's checks or cash to activate the account, you will need to settle the account at the Guest Relations desk, (to either receive a reimbursement of the unused amount you originally left or to pay the balance of what you have charged over the amount of what you originally left).

Please note:
RCCL requires guests to place a deposit if they are paying for their SeaPass account with cash. There is a $500 daily limit on cash accounts for 7+ night sailings and $300 for 2/3/4/5 night sailings. Once the daily cash limit is reached, we will call the guest and inform the guest that the limit has been reached.


WHAT ACTIVITIES ARE AVAILABLE FOR CHILDREN AND TEENS?

There's no better way to excite every member of your family than with a Royal Caribbean cruise vacation. They offer a huge variety of activities onboard and excursions on shore, so you can explore and have fun as a group or break out and do the things you each love most.

Many of the excursions offer the excitement and wonder that appeal to all ages. Be sure to check the descriptions to pick the ones your family will enjoy. 

Thanks to the award-winning Adventure Ocean® youth program, college educated Youth Staff have developed age-appropriate curriculums to engage and entertain kids of all ages, along with partners such as Crayola® and Fisher-Price®. Royal Babies and Royal Tots, ages 0-3, will enjoy activities designed to foster parent/child bonding and development. Aquanauts, 3-5, will have fun becoming certified Jr. Adventure Scientists, while Explorers, 6-8, celebrate in themed parties just for them. Voyagers, 9-11, enjoy the tween-scene and older kids are free to be themselves in Teen Only venues like Fuel Night Club and the Living Room. They'll love it so much the only thing you might wish for is a little more time with your kids.


HOW DO I PRE-PURCHASE DRINK PACKAGES?

Purchase fantastic wine packages and select the beverage packages you want before you board.

Advanced reservations using our Pre-Cruise Planner can be reserved online by CLICKING HERE 90 to 7 days before your sail date. If you are sailing in less than 7 days, you will need to make your reservations onboard.


SHORE EXCURSIONS

Shore excursions can be the highlight of any cruise – especially when you make plans in advance that allow you to fellowship with members of the G3 group. That is why Sovereign is working with G3 to create our own plans for shore excursions on this cruise so that you may have a more rewarding experience, altogether. Please stay tuned for details and registration.

Travel information

  • Booking Your Flight

    All guests must arrive at least one day prior to the sailing date into the Miami International Airport (MIA) to avoid any delays that may cause you to miss the ship. Those attending the G3 Conference on January 9th must plan to arrive accordingly. Details on the pre-cruise conference in Miami will be forthcoming.

    For your return trip home on January 15th, please book your flights to depart after 1:00pm from the Miami International Airport (MIA).

    Bus transfers

    In order to assist you in every facet of the trip, Sovereign will be offering you affordable, secure, and monitored transportation from our Miami hotel to the Port of Miami and returning from the Port of Miami to the Miami International Airport with your fellow G3 guests. All participants in our transfers will be given priority early embarkation with Sovereign. Cost and details for this transfer will be sent out as we approach the sailing date.

    Hotel Arrangements

    Official G3 Pre-Cruise Hotel information will be forthcoming.

    Port of Miami Parking

      Parking at the Port of Miami is $22 per day. For parking questions, please contact the Port of Miami at 305-347-4800 or CLICK HERE to visit their website.